QUESTION #1: What steps do you take to ensure you are recommending the heating and air conditioning system that will address my needs?
Pelletier Mechanical Services’ evaluation includes addressing your home's structural needs, comfort concerns, lifestyle choices, and evaluation of your current systems configuration, energy efficiency, and operation.
QUESTION #2: What kind of training and experience does the salesperson have who will be preparing the quote?
According to Energy Star almost half of all the heating and air conditioning systems are installed incorrectly. Additional studies of residential systems show that a majority of them are installed incorrectly with the following reasons sited:
72% of installed heating and air systems were improperly sized
68% of installed air conditioning systems were not charged correctly
70% of new installed systems did not have adequate airflow to support efficiency performance
91% were not tested for combustion safety and efficiency
At Pelletier Mechanical Services, Tom Haggerty, our seasoned HVAC Sales Director can provide upfront quotes. He has been in the industry for over 10 years.
QUESTION #3: Which manufacturers do you use? Which manufacturer is best?
Pelletier Mechanical Services offers you a choice among several of the best manufacturers in the industry. We complete ongoing training to ensure we are up-to-date with the latest technology, and changes in code or government regulations so we are prepared to offer you the best options for your needs.
QUESTION #4: What is and is not included in the quote?
Pelletier Mechanical Services will provide you Fair Up-Front Pricing with a detailed list of the work that needs to be done, including updating all components to ensure your system will be installed correctly to maximize performance, promote longer equipment life and meet code and manufacturer requirements. Call (860) 283-0316 and ask for Tom for an estimate.
QUESTION #5: What do your guarantees cover?
Replacement 100% Money-back guarantee and we will go over in detail how our guarantee protects your satisfaction with the system as well as the quality of installation.
QUESTION #6: Is your company licensed and insured to work in my city (CT)? Do you take out permits?
For your security, Pelletier Mechanical Services is fully licensed and insured. Any technician performing HVAC work will be properly licensed by the State of CT Department of Consumer Protection or be a registered apprentice with the CT Department of Labor. Our license numbers are S1-0394838 and P1-0283178.
QUESTION #7: What happens after the installation?
To keep your system running “like-new”, Pelletier Mechanical Services offers maintenance agreements that make keeping your system maintained convenient and that offer you additional benefits like priority service and discounts.
